Citizens Care Center

 (410) 939-5500

Citizens Care Center is a 200-bed Medicare-certified nursing home, with an overall rating of 4 (out of 5) stars. There have been 10 deficiencies found over the course of 3 inspections since 09/29/2011.

415 S. MARKET STREET, Havre De Grace, MD, 21078
Summary
overall rating
4 out of 5 stars
beds200
occupancy84.5% (169 of 200)
address415 S. MARKET STREET
Havre De Grace, MD, 21078
categoryMedicare and Medicaid
ownershipNon profit - Other
resident/family council?RESIDENT
focus facility?NO
 (410) 939-5500
Ratings
Health Inspections
3 out of 5 stars
Nurse Staffing
4 out of 5 stars
RN Only
4 out of 5 stars
Quality Measures
4 out of 5 stars
Complaints
DateDate FixedComplaint
12/20/201201/11/2013Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
12/20/201201/31/2013Administration Deficiencies
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
09/29/201111/04/2011Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
09/29/201111/04/2011Resident Assessment Deficiencies
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
09/29/201111/04/2011Resident Assessment Deficiencies
Allow residents the right to participate in the planning or revision of care and treatment.
09/29/201111/04/2011Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.
07/06/201108/04/2011Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
07/06/201108/04/2011Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.
07/06/201108/04/2011Pharmacy Service Deficiencies
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
03/25/201104/09/2011Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Deficiencies
DateDate FixedDeficiency
12/20/201201/31/2013Resident Assessment Deficiencies
Ensure each resident receives an accurate assessment by a qualified health professional.
12/20/201201/31/2013Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.
12/20/201201/11/2013Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
12/20/201201/31/2013Administration Deficiencies
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
10/03/201111/01/2011Hazardous Area Deficiencies
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system.
10/03/201111/01/2011Exits and Egress Deficiencies
Corridors or aisles that are unobstructed and are at least 8 feet in width.
10/03/201111/01/2011Medical Gases and Anesthetizing Areas Deficiencies
Proper medical gas storage and administration areas.
10/03/201111/01/2011Electrical Deficiencies
Properly installed electrical wiring and equipment.
09/29/201111/04/2011Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
09/29/201111/04/2011Resident Assessment Deficiencies
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.