Highlands, The

 (978) 343-4411

Highlands, The is a 168-bed Medicare-certified nursing home, with an overall rating of 2 (out of 5) stars. There have been 10 deficiencies found over the course of 4 inspections since 07/15/2010.

335 NICHOLS ROAD, Fitchburg, MA, 01420
Summary
overall rating
2 out of 5 stars
beds168
occupancy93.5% (157 of 168)
address335 NICHOLS ROAD
Fitchburg, MA, 01420
categoryMedicare and Medicaid
ownershipFor profit - Corporation
resident/family council?RESIDENT
focus facility?NO
 (978) 343-4411
Ratings
Health Inspections
2 out of 5 stars
Nurse Staffing
3 out of 5 stars
RN Only
3 out of 5 stars
Quality Measures
4 out of 5 stars
Complaints
DateDate FixedComplaint
12/11/201202/18/2013Quality Care Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
01/17/201303/11/2013Mistreatment Deficiencies
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
Deficiencies
DateDate FixedDeficiency
11/09/201211/30/2012Emergency Plans and Fire Drills Deficiencies
Record of quarterly fire drills for each shift under varying conditions.
09/25/201210/18/2012Quality Care Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
09/25/201210/18/2012Pharmacy Service Deficiencies
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
09/25/201210/18/2012Nutrition and Dietary Deficiencies
Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
09/25/201210/18/2012Environmental Deficiencies
Have a program that investigates, controls and keeps infection from spreading.
07/28/201108/19/2011Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
07/28/201108/19/2011Pharmacy Service Deficiencies
Ensure that residents are safe from serious medication errors.
07/28/201108/19/2011Administration Deficiencies
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
07/15/201008/05/2010Quality Care Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
07/15/201008/05/2010Quality Care Deficiencies
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.