Heritage Hall Big Stone Gap

 (276) 523-3000

Heritage Hall Big Stone Gap is a 180-bed Medicare-certified nursing home, with an overall rating of 2 (out of 5) stars. There have been 10 deficiencies found over the course of 2 inspections since 01/26/2012.

2045 VALLEY VIEW DRIVE, Big Stone Gap, VA, 24219
Summary
overall rating
2 out of 5 stars
beds180
occupancy88.9% (160 of 180)
address2045 VALLEY VIEW DRIVE
Big Stone Gap, VA, 24219
categoryMedicare and Medicaid
ownershipFor profit - Partnership
resident/family council?RESIDENT
focus facility?NO
 (276) 523-3000
Ratings
Health Inspections
3 out of 5 stars
Nurse Staffing
1 out of 5 stars
RN Only
1 out of 5 stars
Quality Measures
2 out of 5 stars
Complaints
DateDate FixedComplaint
06/07/201206/29/2012Quality Care Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
06/07/201206/29/2012Environmental Deficiencies
Have a program that investigates, controls and keeps infection from spreading.
01/26/2012Not AvailableResident Assessment Deficiencies
Allow residents the right to participate in the planning or revision of care and treatment.
01/26/2012Not AvailableAdministration Deficiencies
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Deficiencies
DateDate FixedDeficiency
01/31/201303/15/2013Environmental Deficiencies
Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
01/31/201303/15/2013Resident Assessment Deficiencies
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
01/31/201303/15/2013Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.
01/31/201303/15/2013Quality Care Deficiencies
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
01/31/201303/15/2013Pharmacy Service Deficiencies
Ensure that residents are safe from serious medication errors.
01/31/201303/15/2013Pharmacy Service Deficiencies
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
01/31/201303/15/2013Administration Deficiencies
Give or get quality laboratory services/tests in a timely manner to meet the needs of residents.
01/31/201303/15/2013Administration Deficiencies
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
01/26/201202/27/2012Resident Assessment Deficiencies
Allow residents the right to participate in the planning or revision of care and treatment.
01/26/201202/27/2012Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.