Heartland of Charleston

 (304) 925-4771

Heartland of Charleston is a 184-bed Medicare-certified nursing home, with an overall rating of 2 (out of 5) stars. There have been 10 deficiencies found over the course of 1 inspections since 11/13/2008.

3819 CHESTERFIELD AVENUE, Charleston, WV, 25304
Summary
overall rating
2 out of 5 stars
beds184
occupancy78.3% (144 of 184)
address3819 CHESTERFIELD AVENUE
Charleston, WV, 25304
categoryMedicare and Medicaid
ownershipFor profit - Corporation
resident/family council?RESIDENT
focus facility?NO
 (304) 925-4771
Ratings
Health Inspections
1 out of 5 stars
Nurse Staffing
1 out of 5 stars
RN Only
2 out of 5 stars
Quality Measures
5 out of 5 stars
Complaints
DateDate FixedComplaint
12/22/201002/08/2011Mistreatment Deficiencies
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
12/22/201002/08/2011Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.
12/22/201002/08/2011Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
12/22/201002/08/2011Administration Deficiencies
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
11/11/201011/22/2010Resident Rights Deficiencies
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
10/19/201110/25/2011Mistreatment Deficiencies
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
10/19/201110/25/2011Mistreatment Deficiencies
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
10/07/201011/15/2010Quality Care Deficiencies
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
10/07/201011/15/2010Quality Care Deficiencies
Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
08/25/201110/19/2011Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Deficiencies
DateDate FixedDeficiency
11/13/200801/30/2009Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
11/13/200801/30/2009Mistreatment Deficiencies
Keep each resident free from physical restraints, unless needed for medical treatment.
11/13/200801/30/2009Resident Rights Deficiencies
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
11/13/200801/30/2009Environmental Deficiencies
Provide clean bed and bath linens that are in good condition.
11/13/200801/30/2009Resident Assessment Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
11/13/200801/30/2009Quality Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident.
11/13/200801/30/2009Quality Care Deficiencies
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
11/13/200801/30/2009Quality Care Deficiencies
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
11/13/200801/30/2009Pharmacy Service Deficiencies
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
11/13/200801/30/2009Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.